Effective Date: 01/01/2024

SHIPPING METHODS

All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. TRADE MERCH will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of TRADE MERCH. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent they can no longer be canceled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.

 

Orders:

TRADE MERCH has created and published the website TRADE MERCH with the mission to offer a service exclusively for its own Clients. The products on sale on the website TRADE MERCH are destined to the Final Customer. By “Final Customer” TRADE MERCH intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at TRADE MERCH. Therefore, TRADE MERCH requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with TRADE MERCH nor use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, TRADE MERCH reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. TRADE MERCH reserves the right to decline to process an order and/or offer services to anyone at any time. TRADE MERCH reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. TRADE MERCH reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately.



Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and TRADE MERCH will be completed when we email you that the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of TRADE MERCH. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Policy.



We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from TRADE MERCH whether or not that merchandise has been sold, removing, screening or editing any materials or content on TRADE MERCH, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.



Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been canceled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

Available Items:

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. 

Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

 

Pre-Order item:

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, TRADE MERCH will promptly inform and refund customers. TRADE MERCH will not be held responsible for a delay in shipment caused by circumstances beyond the control of TRADE MERCH that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases credit cards are debited at the moment the order is placed. 



Regarding order with available items and pre-order items, shipment will happen in 2 different phases:

Available merchandise will be shipped with standard shipping methods

Pre-order items will be shipped right after items are available in stock.

Please note that in case that, for any reason, customer refuses the delivery of the parcel,

shipping costs and import duty fees related to the automatic return of the parcel to the sender

will be charged to the customer. This amount will be deducted from the total amount of the

order to be refunded.

Depending on the shipping service selected, orders placed on TRADE MERCH can be delivered any day of the week. Shipping costs may vary depending on the service selected, the shipping address and where the products are shipped from. Express and standard shipping are available in the countries and by the methods indicated below. All shipping options available for your order and destination will be shown at checkout.

 

 

SHIPMENT TRACKING

When the order will be tendered to the courier, customers receive an email from the courier providing the tracking number (AWB) related to the order. To monitor the status of your order, customers may visit the courier website and insert the AWB number in the “track your shipment” area”.

SHIPPING DELIVERY TIME:

TRADE MERCH processes orders in New York, New York from Monday to Friday. TRADE MERCH processes orders within 48 hours of the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. TRADE MERCH cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to TRADE MERCH's control.

 

Once shipped, arrival time of packages may vary from country to country.

REFUND:

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).

The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.

Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.

RETURNS:

For any reason, customers can return the order, entirely or partially. TRADE MERCH refunds within 14 days from the receipt of the merchandise.

Items must be returned in the same original conditions, neatly packed and with the return tag still attached.

TRADE MERCH reserves the right to refuse returns that have not been properly packed or packed with different materials than the original ones.

Please note that Customized items cannot be returned. Customers are responsible for ensuring that the customization details are correct. No cancellation nor alteration may be made once a customized order has been placed. It is not possible to request customization for items after an order has been placed or delivered.

If you purchased products at one of our authorized resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to our online store.

 

TERMS AND CONDITIONS OF RETURN

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.

The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip or they will not be accepted. This is for hygiene reasons. We will not accept any returns that have been worn or are soiled.

The TRADE MERCH packaging must not be used as the external parcel for the shipment.

If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.

 All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact trade@trademerch.com

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

We have made every effort to display the colors of our products that appear on TRADE MERCH as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

The exchange of purchased Products is not allowed. Therefore, Products received after purchase may only be returned and result in a refund of the price paid for the purchase under the conditions set out in these Terms and Conditions.